For local deliveries within Singapore, our courier partner typically delivers between 9:00 AM and 10:00 PM, Monday to Saturday. Deliveries are generally not available on Sundays and public holidays.
Orders are processed and dispatched from our warehouse between 9:00 AM and 5:00 PM, Monday to Friday, excluding public holidays.
Kindly ensure that there is a recipient available to receive your parcel. If the delivery is unsuccessful on the first attempt, our courier partner will contact you to arrange a redelivery. Please note that an additional delivery fee may apply for subsequent delivery attempts.
In certain circumstances beyond our control, such as adverse weather conditions or courier delays, delivery may take longer than expected. During peak seasons and promotional periods, delivery timelines may also be slightly extended.
Please note that the Hegen Online Store sells and ships products to end-user customers only. For purchases intended for other purposes, kindly email [email protected] with your enquiry.