If you notice that your product is faulty or damaged upon unboxing, please contact our Customer Success team as soon as possible for assistance.
Kindly provide the following details to help us assess the issue:
- Your order number
- Photos or videos clearly showing the issue
- A brief description of the problem
Do ensure that the product does not undergo any cleaning or sterilisation process so that we are able to understand what went wrong.
Our team will review the information provided and guide you on the next steps.
You may reach out to us via the chat function on our website or email us at [email protected], and our Customer Success Specialists will be happy to assist you.